Last updated: 16 January 2026

These Terms of Service, together with any applicable service order, proposal, or service agreement (collectively, the “Agreement”), constitute a legally binding agreement between the client identified in the applicable service documentation (“Client”) and Revivl AI, trading as Revivl (“Revivl,” “we,” “our,” or “us”), governing Client’s access to and use of Revivl’s website, systems, and services (collectively, the “Services”).

By accessing or using the Services, Client confirms that they have read, understood, and agree to be bound by these Terms of Service. If Client does not agree, Client must not access or use the Services.

Revivl reserves the right to update or modify these Terms of Service at any time. Updated terms will be posted on the website, and continued use of the Services constitutes acceptance of the revised Terms.

1. SERVICES

Revivl provides communication and call-handling related services, including call capture, call routing, message handling, and related system configuration, as described in the applicable service documentation.

1.1 No Guaranteed Outcomes

Client acknowledges that Revivl does not guarantee call volume, answered calls, booked jobs, revenue, business growth, or any specific outcome. Results depend on factors outside Revivl’s control, including Client availability, customer behaviour, telecommunications networks, and third-party providers.

2. CLIENT ACCESS AND DATA

Revivl grants Client a non-exclusive, non-transferable, limited right to access and use the Services during the term of the Agreement solely for Client’s internal business purposes and by authorised users.

Client retains ownership of all data, content, and information provided to Revivl in connection with the Services (“Client Data”). Client grants Revivl a non-exclusive, royalty-free, worldwide licence to use, process, store, and display Client Data solely as necessary to provide the Services.

Any general operational knowledge, system improvements, or learnings developed by Revivl in the course of providing the Services (excluding Client-identifiable data) remain the intellectual property of Revivl.

3. CLIENT RESPONSIBILITIES

Client remains solely responsible for:

All communications with callers and customers

Pricing, quotes, service delivery, and job fulfilment

Emergency response and escalation decisions

Compliance with all applicable laws and regulations

Revivl acts solely as a technology and service provider and does not act as Client’s business, employee, agent, or representative.

4. AI LIMITATIONS AND USE OF AUTOMATED SYSTEMS

4.1 Assistive Use Only

Client acknowledges that any automated or AI-enabled components of the Services are provided as assistive tools only. The Services do not replace human judgement, professional advice, or operational decision-making. Client remains solely responsible for reviewing, verifying, and acting on all information generated, captured, or communicated through the Services.

4.2 No Authority to Bind Client

The Services, including any AI-enabled communications, have no authority to make binding representations, commitments, pricing guarantees, contractual promises, or emergency determinations on Client’s behalf unless expressly approved by Client in writing.

4.3 Automated Errors and Misstatements

Client acknowledges that automated systems may, to the maximum extent permitted by law, produce errors, omissions, or unintended responses.

To the maximum extent permitted by law, Revivl is not responsible for inaccuracies, misstatements, or unintended outputs generated through the Services.

4.4 Client Configuration and Oversight

Client is responsible for approving call flows, scripts, escalation rules, and operational parameters used by the Services. Revivl is not responsible for outcomes arising from Client-approved configurations, instructions, or operational decisions.

4.5 No Emergency or Safety Guarantee

The Services are not guaranteed to identify, classify, prioritise, or escalate emergency, urgent, or safety-related situations.

Client remains responsible for maintaining appropriate emergency response procedures and must not rely solely on the Services for time-critical or safety-related matters.

5. CONSENT AND LEGAL COMPLIANCE

Client represents and warrants that it has obtained all required consents under applicable laws, including but not limited to the Privacy Act 1988 (Cth), Spam Act 2003 (Cth), and any applicable telecommunications or call-recording laws, for all callers, leads, and customers interacting with the Services.

Client is solely responsible for ensuring that its use of the Services is lawful.

6. FEES, BILLING, AND TRIALS

Fees may include one-time setup fees, recurring subscription fees, and usage-based charges, as outlined in the applicable service documentation or invoice.

Unless expressly stated otherwise in writing:

– Fees are charged in advance

– Fees are non-refundable, except where required by Australian Consumer Law

– Trial periods, if offered, automatically convert to paid subscriptions unless cancelled before the end of the trial

– Client authorises Revivl to charge all applicable fees using the payment method on file.

7. CANCELLATION AND TERMINATION

Either party may terminate the Services in accordance with the applicable service documentation.

Upon termination for any reason, Client remains responsible for all fees incurred up to the effective termination date, including any services already provided or scheduled.

Revivl may suspend or terminate access immediately if Client breaches these Terms or applicable law.

8. INTELLECTUAL PROPERTY

All software, systems, processes, content, designs, workflows, trademarks, and materials used or provided by Revivl remain the exclusive property of Revivl.

Client must not copy, modify, sublicense, resell, reverse engineer, or otherwise misuse the Services or Revivl’s intellectual property.

9. PROHIBITED USE

Client must not:

– Use the Services for unlawful purposes

– Upload malicious code or interfere with system integrity

– Attempt to gain unauthorised access to systems

– Harass or abuse Revivl staff or contractors

– Use the Services to compete directly with Revivl

10. CONFIDENTIALITY

Each party may receive confidential information from the other. The receiving party must protect such information using commercially reasonable care and may only use it to perform under the Agreement.

Confidentiality obligations survive for three (3) years after disclosure, unless a separate written agreement states otherwise.

11. PRIVACY AND DATA SECURITY

Revivl implements reasonable administrative, technical, and physical safeguards to protect Client Data and complies with applicable Australian privacy laws.

Client acknowledges that data may be processed using secure infrastructure located in or outside Australia.

12. SERVICE AVAILABILITY

Revivl does not guarantee uninterrupted or error-free operation of the Services. The Services may be temporarily unavailable due to maintenance, third-party outages, telecommunications failures, or events beyond Revivl’s control.

13. WARRANTIES AND DISCLAIMERS

Without limiting Sections 4.1 to 4.5, the Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

Except as expressly stated in these Terms, Revivl disclaims all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes or limits any non-excludable rights or guarantees under Australian Consumer Law.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Revivl will not be liable for any indirect, incidental, consequential, special, or economic loss, including loss of profit, revenue, or data.

Revivl’s total liability for any claim arising out of or relating to the Services is limited to the total fees paid by Client to Revivl in the six (6) months preceding the event giving rise to the claim.

15. INDEMNIFICATION

Each party agrees to indemnify and hold harmless the other from losses arising from its breach of these Terms, misuse of the Services, or violation of applicable laws or third-party rights.

16. FORCE MAJEURE

Neither party is liable for delays or failures caused by events beyond reasonable control, including internet outages, telecommunications failures, natural disasters, or government actions.

17. ELECTRONIC COMMUNICATIONS

Client consents to receive communications electronically and agrees that electronic agreements, notices, and records satisfy legal requirements for written communications.

18. GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales.

19. MISCELLANEOUS

These Terms constitute the entire agreement between the parties regarding the Services. If any provision is unenforceable, it will be severed without affecting the remaining provisions. No partnership, agency, or employment relationship is created.

A failure by either party to enforce any provision of these Terms does not constitute a waiver of that provision.

20. CONTACT DETAILS

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact:

Revivl AI
Australia

[email protected]
https://revivl.com.au