Last updated: 16 January 2026

Revivl AI, trading as Revivl (“Revivl,” “we,” “our,” or “us”), is committed to protecting your privacy and handling personal information in an open and transparent way.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access our website, systems, or services (collectively, the “Services”).

1. SCOPE

This Privacy Policy applies to:

– Visitors to our website

– Clients who use our Services

– Individuals who contact us

– Callers or customers whose information is processed through our Services on behalf of a Client

2. CLIENT DATA RESPONSIBILITY

Where Revivl processes personal information on behalf of a Client, Revivl acts as a service provider only.

The Client is the primary controller of that information and is responsible for providing required privacy notices, obtaining lawful consent, and ensuring compliance with applicable privacy and telecommunications laws.

3. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

(a) Information you provide directly

– Name

– Business name

– Email address

– Phone number

– Billing and payment details

– Communications with us

(b) Information processed through the Services

When Clients use our call-handling or communication Services, we may process:

– Caller phone numbers

– Call metadata (date, time, duration)

– Call recordings or transcripts (if enabled by the Client)

– Messages or enquiries submitted by callers

(c) Automatically collected information

– IP address

– Browser type

– Device information

– Website usage data (via cookies or analytics tools)

4. HOW WE USE PERSONAL INFORMATION

We use personal information to:

– Provide, operate, and maintain the Services

– Set up and manage Client accounts

– Process payments and billing

– Communicate with Clients

– Improve system performance and reliability

– Comply with legal and regulatory obligations

– Prevent fraud, misuse, or security incidents

We do not sell personal information.

5. THIRD-PARTY PROCESSING

To deliver the Services, personal information may be processed using third-party technologies and service providers, including AI, telecommunications, hosting, and payment platforms.

These providers process personal information solely for the purpose of delivering the Services and are subject to contractual obligations requiring confidentiality and appropriate data protection safeguards.

6. AI AND AUTOMATED PROCESSING

Our Services may include automated or AI-enabled components that assist with call handling, routing, or message capture.

– Automated systems are used only to support service delivery.

– They do not replace human decision-making.

– Personal information is not used to create public profiles or for unrelated marketing.

– Clients control how automated features are configured and enabled.

7. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where required or authorised by law, including to comply with court orders, regulatory requests, or law enforcement requirements.

We may disclose personal information to:

– Service providers who assist us in operating the Services (e.g. hosting, telecommunications, payment processing such as Stripe)

– Professional advisers (legal, accounting)

– Regulators or authorities where required by law

We require third parties to handle personal information securely and only for authorised purposes.

8. OVERSEAS DISCLOSURE

Some service providers we use may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

9. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal

information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

– Provide the Services

– Meet legal, accounting, or regulatory requirements

Clients may request access to or deletion of their data, subject to legal obligations.

11. ACCESS AND CORRECTION

You may request access to personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below.

We may require verification of identity before processing access or correction requests.

12. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to:

– Improve website functionality

– Analyse usage trends

You may control cookies through your browser settings.

13. MARKETING COMMUNICATIONS

We may send marketing communications where permitted by law. You can opt out at any time by using the unsubscribe option or contacting us.

We comply with the Spam Act 2003 (Cth).

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.

16. CONTACT DETAILS

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact:

Revivl AI
Australia

[email protected]
https://revivl.com.au